Returns

We want you to love your purchase! If you're not completely satisfied, we’re here to help.

Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • You must provide proof of purchase (order number or confirmation email).

Items Not Eligible for Return

  • Sale or clearance items

  • Gift cards

  • Customized or personalized items

  • Items damaged due to misuse or customer handling

Refunds

Once we receive and inspect your return, we'll notify you of the status.
If approved, a refund will be issued to your original payment method within 5–10 business days.


Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.

  • We recommend using a trackable shipping method.


Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 5 days of delivery. We’ll make it right — either by sending a replacement or offering a refund.


Contact Us

For returns, questions, or concerns, reach out to us at:
support@rixicases.com
Subject line: Return Request – Order #[Your Order Number]