Returns
We want you to love your purchase! If you're not completely satisfied, we’re here to help.
Return Window
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition you received it.
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You must provide proof of purchase (order number or confirmation email).
Items Not Eligible for Return
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Sale or clearance items
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Gift cards
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Customized or personalized items
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Items damaged due to misuse or customer handling
Refunds
Once we receive and inspect your return, we'll notify you of the status.
If approved, a refund will be issued to your original payment method within 5–10 business days.
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.
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We recommend using a trackable shipping method.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 5 days of delivery. We’ll make it right — either by sending a replacement or offering a refund.
Contact Us
For returns, questions, or concerns, reach out to us at:
support@rixicases.com
Subject line: Return Request – Order #[Your Order Number]